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Author: Roberto Bonomi
Increasingly, ISPs (ex., earthlink.net, comcast.net) and mail services (ex., Hotmail) are using filtering systems to try and keep spam out of customers' inboxes. Sometimes, though, they accidentally filter the e-mail that you do want to receive.
Please do not blame your ISP or mail service. The volume of spam is enormous and the algorithms to figure out what is spam (and what is not) are complicated. So mistakes do happen
We all have to deal, unfortunately, with the fallout of what spammers do to the Internet. Naturally, you want to keep spam out. And you want to receive important business communications, support e-mail, your e-zines and any other e-mail that you request.
To make sure that your business mail is not deleted or filtered into a "junk" or "bulk" folder, send an e-mail to your customers telling them:
"please add my domain (explain which is your business domain) to your list of trusted senders/your address book/contact list (in your e-mail software) and to your ISP/mail service's whitelist...
This should guarantee that you will receive whatever e-mail you need, like Support replies (should you ever need support), post-order e-mails (if you order one of our products), our newsletter (if you register for this), etc. We only EVER send e-mail that you specifically request.
It's a shame to bother you like this, but blame it on the spammers. Your ISP or mail service is only trying to protect you. The bottom line is that things have become so complicated in the ever-escalating war between spammers and ISPs/mail services, that you and we are accidentally caught in their cross-fire.
On the other hand, please keep reading if you just want to whitelist (your business name) at your ISP/mail service, so you can get the mail that you are entitled to. How do you add (your business name) domain to the so-called "white list"? That varies from ISP/mail service to service...
NOTE: If your ISP does not allow you to whitelist a domain, they are failing to meet your most basic of EXPECTATIONS... to receive e-mail from whomever you want. There are many other, customer-focused, ISPs who would love to have your business.
Sorry for the inconvenience, but these circumstances are beyond our control. All you and we can do is work together with the good ISPs and responsible mail services to shut out the spammers, and let the "good guys" through.
Thank You
(your business name) Customer Support.
P.S. Naturally, once you have verified that (your business name) is whitelisted, it's too late to receive the actual e-mail -- it has already been deleted by your mail service or filter. So please send us an e-mail to: (your support e-mail)
Please tell us which e-mail you did not receive. Include:
* your first and last name
* your e-mail address that has now whitelisted Easy Home Business.
* We will re-send your e-mail in a jiffy. If you don't get that e-mail, simply switch to a more customer-focused ISP or mail service who deserves your business.
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